Bio:
Heather Younger gets
it. As a best-selling author,
international speaker and facilitator, she has earned her reputation as "The
Employee Whisperer”. Her experiences as
a CEO, entrepreneur, manager, attorney, writer, coach, listener, speaker,
collaborator and mother all lend themselves to a laser-focused clarity into
what makes employees of organizations and companies – large and small -
tick.
Heather has facilitated more
than 350 workshops, reaching +1,000 employers and their employees. Her
motivation and philosophy has reached more than 10,000 attendees at her
speaking engagements on large and small stages. Companies have charted their future course based on her leading more
than 100 focus groups. In addition, she
has helped companies see double-digit employee engagement score increases
through implementation of her laws and philosophies. She has driven results in a multitude of
industries, including banking, oil & gas, construction, energy, and federal
and local government.
Heather brings a tenacious
and humorous outlook to issues plaguing the workforces of today. Her book "The 7 Intuitive Laws of Employee
Loyalty” hit Forbes Must-Read list and is a go-to source for HR professionals
and organizational leaders seeking insight into their organization’s’ dynamics.
Heather is the best-selling
author of, "The 7 Intuitive Laws of Employee Loyalty” and the founder and CEO
of Customer Fanatix. Her organization’s mission is to inspire and train leaders
to put their employees first. Heather fulfills her organization’s mission
through her inspiring keynote speeches, leadership development training,
coaching and facilitation, employee focus group moderation, and consulting with
organizations all over the world on strategies to improve employee engagement.
Heather is an active member of the organizational development community. She is
a member of the Society for Human Resources Management, is certified in
Emotional and Social Intelligence, is a DISC certified trainer and coach, and
she has a law degree from the University of Colorado at Boulder School of Law.
Heather lives in Aurora,
Colorado with her husband and four children. She enjoys hanging around with her
crew. You may also find her trying to sneak in a movie all by herself for some
peace and quiet.
Testimonials:
"Heather was one of the most exciting speakers
at the annual Cartepgraph conference. She delivered and impactful message to a
packed room that had the entire conference abuzz. She delivered on teaching
people how to build employee loyalty in their organizations and the keys to
building it. Heather is a dynamic and engaging speaker who commanded the
attention of the entire room and left the room wanting more! I would definitely
hire her to speak again!"
Nick Kittle Government Performance and Innovation Speaker and Coach
Wow, just wow. Heather spoke at our Women in
Banking Conference and simple blew the crowd away. She brings energy and
passion to her presentation along with practical advice. I could not be more
pleased!
Jenifer Waller COO and SVP, Colorado Bankers Association
"I was searching for the perfect speaker for a
panel on customer success as a culture and not a department. Heather was the
perfect match! It was obvious right from the beginning that she had prepared
for the session and that she was an expert on the topic. Her passion and desire
to engage the audience made that session a great success. As an event
organizer, I highly recommend Heather for any conference or event where rave
reviews are expected.”
Rhianna Collier Conference Organizer
Topics Covered:
For supervisors / upper
management and human resources practitioners:
Walk a Mile in My Shoes
This presentation concerns
employees and the role they play in creating organizational success. This
presentation is best
for attendees with supervisory
responsibility. In this candid and insightful presentation, we will walk
attendees through the journey of a prospective employee and be intrigued by the
stories of their journey after they are hired. Attendees will learn ways that
they can improve their employee’s experience within their organizations and
have a renewed commitment to their role as leader.
The 7 Intuitive Laws is Employee Loyalty: The
Fascinating Truths
This is an interactive
speech that mirrors the 7 Laws found in Heather’s best-selling book, The 7
Intuitive Laws of Employee Loyalty. This is meant for supervisors or above, and
or human resources professionals who serve aw the coaches to many in management
positions. Attendees can expect to be energized by Heather’s talk about what it
takes to create truly loyal and engaged employees.
The Power of Emotionally Intelligent Leaders
This talk is for supervisors
and above and is full of stories where leaders exhibited great emotional
intelligence with their people — and when they did not. The results are
staggering! Attendees will understand more about the role of empathy, self
awareness, and the role that their verbal and non-verbal communications play in
curating a masterful employee experience, or NOT. Attendees will laugh and cringe
through what Heather presents as a compelling case for all leaders to take
their emotion-al intelligence seriously.
For supervisors / managers
AND employees:
Fill Them Up: How to Connect by Curating Meaningful
Communication in the Workplace
Ever wondered why
communication always seems to be the problem in your workplace, and virtually
any other workplace? In this funny and interactive talk, Heather will reveal
the keys reasons why organizations often run into communication fumbles and why
no one seems to be on the same page. Heather will expect participation in this
session and will demonstrate how different communication styles, when paired
together, deliver different results and conclusions. Heather will have the
audience interacting and create tons of "aha” moments as it relates to the
power each of us has to curate meaningful communications in our workplaces.
CHOOSE POSITIVITY: UNLEASH YOUR MINDSET TO CHANGE
YOUR BEHAVIORS AND YOUR RESULTS.
Most successful people in
history had to overcome many barriers to success. From Abraham Lincoln to Walt
Disney to Oprah Winfrey. What is the secret ingredient that all of them have?
Resilience. Whether they received a ‘No’ 500 times, they experienced extreme
levels of abuse or they were penniless, they still decided to move forward and
become their best selves.
In this talk, Heather will
share her personal story of adversity and lay out principles to live by to
unleash a positive mindset that drives results.
You will be inspired to do the same in your life.
DITCH PERFECT: USE YOUR BEST SELF TO ACHIEVE THE
LIFE YOU ALWAYS WANTED
Winston Churchill once said
that "Perfection is the enemy of progress”, and this statement still holds true
in many of our lives. Heather expands this further by saying, "Perfection is
the enemy of innovation, creativity, and success.”
Are you the person who puts
off a goal, a challenge, or a conversation because you don’t feel that it is
just right? Do you delay presenting an idea to your manager or team, because it
just not perfect enough to do so? STOP! When we look at Elon Musk, Richard
Branson, and Oprah Winfrey, we find individuals who aren’t afraid to stop at "I
did my best” for the sake of perfection.
In this talk, Heather will
share her heart-wrenching story of trying to be perfect and realizing that her
very best was good enough. You will realize the same too!
This talk will challenge
your mindset and transform your thinking. Attendees will walk away knowing that
their very best is good enough.